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Four ‘big brand’ lessons to boost your business

It would be easy to think ‘everyday’ businesses on a budget have little in common with how ‘big brands’ tackle their marketing.

But how about the need to:

  • attract more customers?
  • outsmart the competition?
  • stay relevant, fresh and engaging?

Do any of these sound familiar?

Your business can easily adapt the way big brands address these challenges – without the need for a big brand budget.

Here are four lessons learned from world leading ‘big brands’ that you can apply to your business.

1. Start with Strategy

Strategy is the art of making purposeful choices. Based on where you are now, what’s happening around you and where you want to get to.

Steve Jobs had a compelling vision for Apple that guided strategic choices about products, design and quality. When he returned to Apple, he slashed the product range by 70 per cent. By doing so turned a failing business into a brilliantly successful brand.

Being clear what you’re not going to do is as crucial as deciding what you are going to do.

2. Shape your Story

You need to craft an engaging brand narrative, supported by messages that set out what’s different and special about what you do – and how you go about it.

Nike doesn’t just sell sports clothing. It inspires wannabe athletes to ‘Just do it’, tapping into our values and aspirations to make us feel optimistic and empowered. And it provides us with the tools to track our progress.

Your story needs to establish a strong, emotional connection between your customers and your brand.

3. Define your Style

Your choice of imagery, design, colours and words establishes your brand’s personality.

Use them to stand apart from your competitors.

Virgin Airways oozes glamour, fun and sex appeal. Its style is core to its strategy – offering a stark contrast to the staid and traditional approach of British Airways.

Your communications should radiate your brand’s personality to help people decide whether or not you’re for them – you can’t be for everyone.

4. Make it Stick

Give your customers a coherent and consistent experience to build their confidence and loyalty.

Love it or loathe it, McDonald’s does this brilliantly. It serves the same food in the same way, in over 35,000 outlets worldwide. By keeping its brand promise, McDonald’s keeps its customers. They come back for more, because they know exactly what to expect for their money.

Ensure all your customer communications and touchpoints consistently reflect and reinforce your chosen strategy, story and style.

Get these four steps right and you’ll be on your way to establishing a brand that’s irresistible – regardless of your budget.

Take a look at our Cambridge Econometrics rebranding project for a more detailed understanding of our process.

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